Contacting Support
Email us at [email protected]and we'll be happy to assist you with your support queries. This will automatically create a heldesk ticket for tracking and reporting purposes. Tickets can be accessed via OpsVerse's helpdesk.
This option is available for customers on the Enterprise support tier
Post any questions on the dedicated slack channel and directly interact with OpsVerse customer support and engineers. This channel is integrated with a heldesk ticketing system for reporting and tracking purposes.
This slack workspace is available at this link.
OpsVerse's support helpdesk can be accessed is available at this link.
- Login:
- Existing Account: If you already have an account, use the following steps to login:
- Use Google authentication to sign in quickly.
- If you do not use Google Authentication, use username and password to login or Forgot Password link to reset password and login to the account.
- New Account: If you're new to the support portal, create an account by signing up using your work email or use Google Authentication
- Forgot Password: If you have an existing account but can't remember your password, no worries! Click the "Forgot Password" link on the signup page to reset it.
Once logged in, you can view existing tickets, submit new ones, and track their progress within the support portal.
- Response Time: Within 2 Hours
- Resolution Time: Within 1 day
- Response Time: Within 8 hours
- Resolution Time: Within 2 days
- Examples: Major issues or bugs affecting a significant number of users, issues with core functionality.
- Response Time: Within 12 hours
- Resolution Time: Within 14 days
- Examples: Minor bugs, usability problems.
- Response Time: Within 24 hours
- Resolution Time: Within 1 month
- Examples: Feature requests, account issues, general feedback.
In addition to the above support channels, OpsVerse has a vibrant and active community of DevOps professionals and platform engineers. Join the OpsVerse Slack Community to connect with DevOps professionals and platform engineers worldwide. Get your questions answered directly by the OpsVerse team, share experiences, and stay updated on industry news and best practices. Our active community is a valuable resource for DevOps insights and peer support.
