Contacting Support

email email us at support\@opsverse io and we'll be happy to assist you with your support queries this will automatically create a heldesk ticket for tracking and reporting purposes tickets can be accessed via opsverse's helpdesk dedicated slack channel this option is available for customers on the enterprise support tier post any questions on the dedicated slack channel and directly interact with opsverse customer support and engineers this channel is integrated with a heldesk ticketing system for reporting and tracking purposes this slack workspace is available at this link helpdesk opsverse's support helpdesk can be accessed is available at this link viewing & updating tickets visit the opsverse support portal login existing account if you already have an account, use the following steps to login use google authentication to sign in quickly if you do not use google authentication, use username and password to login or forgot password link to reset password and login to the account new account if you're new to the support portal, create an account by signing up using your work email or use google authentication forgot password if you have an existing account but can't remember your password, no worries! click the "forgot password" link on the signup page to reset it managing tickets once logged in, you can view existing tickets, submit new ones, and track their progress within the support portal standard support slas urgent priority response time within 2 hours resolution time within 1 day high priority response time within 8 hours resolution time within 2 days examples major issues or bugs affecting a significant number of users, issues with core functionality medium priority response time within 12 hours resolution time within 14 days examples minor bugs, usability problems low priority response time within 24 hours resolution time within 1 month examples feature requests, account issues, general feedback slack community in addition to the above support channels, opsverse has a vibrant and active community of devops professionals and platform engineers join the opsverse slack community to connect with devops professionals and platform engineers worldwide get your questions answered directly by the opsverse team, share experiences, and stay updated on industry news and best practices our active community is a valuable resource for devops insights and peer support https //opsverse io/join our community/ https //opsverse io/join our community/